Frequently Asked Questions

Q: I need to cancel my order.

A: Since we ship directly from suppliers and process orders quickly, cancellations may not always be possible. If we cannot cancel your order, you may refuse the package upon delivery, and a refund will be issued once it is returned.

 

Q: My item arrived damaged, defective, or missing parts.

A: If your item arrives damaged, defective, or incomplete, contact us right away with the details. We will work with our suppliers to provide a replacement or issue a refund.

 

Q: I received the wrong item.

A: If you received an incorrect item, please initiate a return and email us. Provide a detailed description, and we will arrange a prepaid shipping label. The correct item will be sent to you at no cost once the return is processed.

 

Q: I want to return my item.

A: To return an item, email us to request authorization. Please provide details on the reason for return, item quantity, and whether you prefer a refund or replacement.

Return shipping fees and restocking charges may apply depending on the reason for the return.

 

Q: I haven’t received my refund yet.

A: Refunds typically appear within 3-8 business days after processing. If your order was canceled before shipping, any payment holds will be released per your card issuer’s timeline.